FAQ
Frequently Asked Questions (FAQs)
Orders & Shipping
🔹 Where do you ship to?
We currently ship within the UK. International shipping will be available soon—stay tuned!
🔹 How long will my order take to arrive?
Orders are typically processed within 1-2 business days. Standard delivery takes 3-7 business days.
🔹 How much is shipping?
We offer FREE shipping on all UK orders—no minimum spend required! 🎉
🔹 Can I track my order?
Yes! Once your order is dispatched, you’ll receive a tracking link via email.
Returns & Exchanges
🔹 Do you accept returns?
Yes! We accept returns within 14 days of delivery, provided the item is unused and in its original packaging. Due to hygiene reasons, dummies and teething toys cannot be returned unless faulty.
🔹 How do I start a return?
Please contact us at nelle.nk@tamietots.com with your order number, and we’ll guide you through the process.
🔹 What if my item arrives damaged?
If you receive a faulty or damaged item, email us at nelle.nk@tamietots.com within 48 hours of delivery with a photo, and we’ll arrange a replacement or refund.
Products & Care
🔹 Are your products safe for babies?
Absolutely! Our products are made from high-quality, baby-safe materials, free from harmful chemicals like BPA and phthalates.
🔹 How do I clean my baby’s swaddle/bib/towel?
Most of our fabric items are machine washable at 30°C. Please check individual care labels for specific instructions.
🔹 Are your teething toys BPA-free?
Yes! Our teething toys are made from 100% food-grade silicone and are completely BPA-free, safe for babies to chew on.
Other Questions
🔹 Do you offer gift wrapping?
Unfortunately, we don't currently offer gift wrapping services.
🔹 Can I modify or cancel my order after placing it?
If your order hasn’t been dispatched yet, we’ll do our best to help. Contact us as soon as possible at nelle.nk@tamietots.com.
🔹 How can I contact customer support?
You can email us at nelle.nk@tamietots.com or fill out the contact form on our website. We aim to respond within 24 hours.