Frequently Asked Questions
What is TamieTots?
TamieTots is a mama-founded, made-to-order shop creating thoughtful babywear, nursery prints, and mama essentials. Everything is designed with love and printed or embroidered on demand — meaning no waste, no mass production, and every order made just for you.
How does made-to-order work?
Once you place your order, it’s sent to one of our trusted print partners (in the UK or internationally). Your item is made especially for you, then shipped directly to your doorstep. This helps us stay sustainable and intentional — with no overproduction or excess waste.
Can I change or cancel my order?
Because everything is made to order, we begin production quickly. If you need to make a change, please email us as soon as possible and we’ll do our best to help — but we can’t guarantee changes after the order is in production.
Do you offer gift wrapping or personal notes?
Not just yet, but we’re working on it! In the meantime, our items come in minimal, eco-conscious packaging perfect for gifting.
How long will my order take?
Production: 2–5 working days
UK Shipping: 2–4 working days
International Shipping: 5–12 working days
You’ll get tracking details as soon as your items ship.
Do you ship internationally?
Yes, we do! Delivery times vary depending on where you’re located. Shipping costs are calculated at checkout.
Do you accept returns?
Because our items are made to order, we can’t accept returns unless the item is faulty or damaged. Please double-check our size guides before ordering — and feel free to reach out if you need help choosing!
What if my item arrives damaged or incorrect?
We’ll fix it, no stress. Please contact us within 7 days of delivery with photos of the issue and we’ll organise a replacement or refund.